RETURNS MUST BE SENT BACK WITHIN 14 DAYS AND IN PERFECT ORIGINAL SALE CONDITION, UNWORN. TAGS MUST NOT BE BROKEN.
WE CAN'T REFUND YOUR ORIGINAL OR RETURN POSTAGE COSTS UNLESS PRODUCT IS FAULTY / INCORRECT. SALE ITEMS CANNOT BE RETURNED FOR A REFUND. WE CAN ONLY ISSUE AN EXCHANGE OR STORE CREDIT ONLY.
TO DOWNLOAD A RETURNS FORM SIMPLY CLICK HERE.
PRINT THIS OFF, FILL IT IN AND INCLUDE IT IN YOUR RETURN.
ALL REFUNDS WILL BE MADE AS PER THE ORIGINAL METHOD OF PAYMENT. THEY ARE USUALLY PROCESSED WITHIN 3-5 WORKING DAYS OF RECEIVING THE ITEM BACK, PLEASE ALLOW A FURTHER 10 DAYS FOR THE REFUND TO REFLECT IN YOUR ACCOUNT

ALL REFUNDS WILL BE MADE ACCORDING TO THE ORIGINAL METHOD OF PAYMENT. THESE ARE USUALLY PROCESSED WITHIN 3-5 BUSINESS DAYS OF RECEIPT OF THE ITEM. IT MAY TAKE AN ADDITIONAL 10 BUSINESS DAYS FOR THE REFUND TO REACH YOUR ACCOUNT.

PLEASE FOLLOW THE BELOW STEPS TO PURCHASE ON R-OUGH.COM:

1. BROWSE OUR PRODUCT CATALOG

YOU CAN SELECT A CATEGORY FROM THE NAVIGATION MENU OR DISCOVER OUR SELECTIONS ON THE HOMEPAGE. TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE'S INTERNAL SEARCH.

2. GET PRODUCT INFORMATION

ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM. CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.


3. PLACE AN ORDER

- FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT
- ADD THE PRODUCT TO YOUR SHOPPING BAG BY CLICKING ON THE "ADD TO CART" BUTTON
- ONCE YOU HAVE FINISHED SHOPPING, CLICK ON YOUR SHOPPING BAG
- YOU WILL NEED TO CREATE AN ACCOUNT OR TO LOG IN TO FINALIZE YOUR ORDER
- SELECT A SHIPPING AND PAYMENT METHOD
- ENTER YOUR SHIPPING AND PAYMENT DETAILS
- CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK ON "PURCHASE"

ONCE YOUR PURCHASE HAS BEEN APPROVED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH ALL THE DETAILS OF YOUR ORDER.

IF YOU WISH TO CANCEL YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE WITHIN 12 HOURS OF PLACING YOUR ORDER

YOU WILL RECEIVE A CONFIRMATION MAIL AFTER YOUR ORDER. IN THIS MAIL YOU WILL RECEIVE A SHIPMENT/TRACKING NUMBER, VIA YOUR SHIPMENT/TRACKING NUMBER YOU CAN TRACK YOUR ORDER. OTHERWISE, PLEASE CONTRACT OUR CUSTOMER SERVICE

FIRST CHECK YOUR SPAM FOLDER, IF YOU STILL HAVEN'T FOUND ANYTHING, PLEASE CHECK YOUR MAILS OR SMS. OTHERWISE, PLEASE CONTRACT OUR CUSTOMER SERVICE.

TO MAKE IT EASIER FOR YOU, TO BUY THE RIGHT SIZE, WE INDICATE BOTH THE SIZE INDICATED ON THE LABEL OF THE ITEM (ROUGH SIZE) AND THE SIZE CUSTOMARY IN THE COUNTRY OF PURCHASE. YOU CAN ALSO USE OUR SIZE CHART, WHICH YOU CAN FIND ON EVERY PRODUCT PAGE RIGHT NEXT TO THE "CHOOSE SIZE" OPTION. WE OFFER SIZES FROM "SMALL-XLARGE".

SO THAT YOU CAN ENJOY ARTICLES FOR A LONG TIME, PLEASE FOLLOW THE CARE INSTRUCTIONS OF THE PRODUCT ITSELF

R-OUGH.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS:


VISA, MASTERCARD, AMERICAN EXPRESS

PAYPAL:


EASILY SHOP ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE WEBSITE.
YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED.
TO REGISTER FOR A NEW PAYPAL ACCOUNT, VISIT THE WEBSITE PAYPAL.COM

APPLE PAY

IF YOU RECEIVE NOTIFICATION THAT YOUR CREDIT OR DEBIT CARD OR OTHER PAYMENT METHOD HAS BEEN DECLINED, PLEASE CONTACT YOUR ISSUING BANK OR PAYMENT PROVIDER. BEFORE DOING SO, PLEASE ENSURE THAT:

- THE CARD DETAILS OR PAYMENT INFORMATION ENTERED ARE CORRECT. FOR INSTANCE, YOUR 16 DIGIT CODE IS CORRECT AND THAT YOU HAVE SELECTED THE RIGHT CARD TYPE
- THE 3 OR 4 DIGIT SECURITY NUMBER IS CORRECT
- YOUR CREDIT CARD HAS NOT EXPIRED

IF YOU HAVE SAVED YOUR CARD DETAILS OR PAYMENT INFORMATION WE ALSO RECOMMEND THAT YOU:
- CHECK THAT THE SELECTED CARD OR METHOD OF PAYMENT IS ACTIVE AND THAT IT HAS NOT EXPIRED
- ENSURE THAT THE BILLING ADDRESS MATCHES THE CREDIT CARD OR PAYMENT METHOD USED FOR PAYMENT
- YOU CAN UPDATE YOUR CREDIT CARD DETAILS DIRECTLY IN “MY ACCOUNT” OR YOU CAN ADD A NEW CREDIT CARD AT THE PAYMENT STEP.
- YOU CAN MODIFY YOUR BILLING INFORMATION AT THE PAYMENT DETAILS STEP.
- ENSURE YOU HAVE SUPPLIED A CORRECT 3 OR 4 DIGIT SECURITY NUMBER FOR THE SELECTED CARD OR PAYMENT METHOD
- WE ALWAYS RE-PROMPT FOR THIS INFORMATION TO UPHOLD THE SECURITY OF YOUR STORED DETAILS

IF YOU WOULD LIKE FURTHER ASSISTANCE, PLEASE CONTACT US.

FOR EACH ORDER, YOU WILL BE ABLE TO DOWNLOAD THE INVOICE DIRECTLY IN THE SHIPPING CONFIRMATION EMAIL.
PLEASE NOTE: ONCE THE ORDER HAS BEEN CONFIRMED, THERE IS NO WAY TO MODIFY THE DETAILS YOU HAVE ENTERED AND IT IS NOT POSSIBLE TO ISSUE A NEW INVOICE

AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

YOU CAN ALWAYS CHECK YOUR ORDER VIA THEIR SHIPMENT/TRACKING NUMBER AND TRACK THE DELIVERY. OTHERWISE, CONTACT CUSTOMER SERVICE.

IF YOUR ORDER WAS NOT DELIVERED ON TIME, PLESE CONTACT CUSTOMER SERVICE. PLEASE DO NOT FORGET YOUR SHIPMENT NUMBER.

OUR WAREHOUSE WILL BE CLOSED ON:
- JANUARY 1ST
- JANUARY 6TH
- APRIL 4TH
- APRIL 5TH
- APRIL 25TH
- MAY 1ST
- JUNE 2ND
- AUGUST 15TH
- NOVEMBER 1ST
- DECEMBER 8TH
- DECEMBER 25TH
- DECEMBER 26TH
AND ON SUNDAYS

PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.

YOU HAVE THE RIGHT TO CANCEL THIS CONTRACT WITHIN FOURTEEN DAYS WITHOUT GIVING ANY REASON.
THE CANCELLATION PERIOD IS FOURTEEN DAYS FROM THE DATE ON WHICH YOU OR A THIRD PARTY OTHER THAN THE CARRIER AND DESIGNATED BY YOU HAS OR HAS TAKEN POSSESSION OF THE LAST GOODS.

TO EXERCISE YOUR RIGHT OF CANCELLATION, YOU MUST RETURN THE GOODS TO THE ADDRESS BELOW WITHIN FOURTEEN DAYS OF RECEIPT OF THE GOODS. FINAL SALE ITEMS WILL BE REFUNDED WITH A STORE CREDIT/CREDIT IF NO EXCHANGE IS REQUESTED. PLEASE ENTER THE RETURN CENTER BY CLICKING HERE.
ADDRESS FOR RETURN:

ROUGH. 
C/O PRESTO LOGISTIK
RUDOLF-DIESEL-STR. 2
59425 UNNA

GERMANY

ALL REFUNDS WILL BE MADE ACCORDING TO THE ORIGINAL METHOD OF PAYMENT. THESE ARE USUALLY PROCESSED WITHIN 3-5 BUSINESS DAYS OF RECEIPT OF THE ITEM. IT MAY TAKE AN ADDITIONAL 10 BUSINESS DAYS FOR THE REFUND TO REACH YOUR ACCOUNT.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT THE CLIENT SERVICE

THE CLIENT SERVICE IS OPEN FROM MONDAY TO FRIDAY 10AM TO 3PM, EXCLUDING HOLIDAYS :

- JANUARY 1ST (NEW YEAR'S DAY)
- APRIL 13TH (EASTER MONDAY)
- MAY 1ST (LABOR DAY)
- MAY 8TH (VICTORY IN EUROPE DAY)
- MAY 21ST (ASCENSION DAY)
- JUNE 1ST (WHIT MONDAY)
- JULY 14TH (BASTILLE DAY)
- NOVEMBER 11TH (ARMISTICE DAY)
- DECEMBER 25TH (CHRISTMAS DAY)

PLEASE SELECT LOGIN/REGISTER AND THEN CLICK ON “FORGOT YOUR PASSWORD?'. WE WILL EMAIL YOU A LINK TO SET A NEW PASSWORD. FOR SECURITY PURPOSES, WE MAY REQUEST FURTHER INFORMATION TO VERIFY YOUR IDENTITY.

PLEASE CONTACT US FOR ASSISTANCE. IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK THE "FORGOT YOUR PASSWORD?" LINK ON THE LOGIN PAGE AND FOLLOW THE PROCEDURE AS OUTLINED TO CHANGE IT.

IF YOU WANT TO DELETE YOUR PERSONAL ACCOUNT, PLEASE CONTACT OUR CLIENT SERVICE.

YOU CAN SUBSCRIBE FROM THE FOOTER IN EVERY PART OF THE WEBISTE, BY ENTERING YOUR EMAIL, OR DIRECTLY WHEN REGISTERING WITH MY ACCOUNT.
SUBSCRIBE TO OUR NEWSLETTER TO BE AMONG THE FIRST TO DISCOVER THE LATEST NEWS FROM R-OUGH.COM AND ACCESS PROMOTIONS RESERVED EXCLUSIVELY FOR OUR CUSTOMERS.

PLEASE CONTACT OUR CLIENT SERVICE.

YOU CAN UNSUBSCRIBE AT ANY MOMENT BY CLICKING ON THE UNSUBSCRIBE LINK AT THE BOTTOM OF EVERY NEWSLETTER.

THE DISPLAY OF OUR WEBSITE IS OPTIMISED FOR ALL LATEST VERSIONS OF THE MAIN WEB BROWSERS. CHECK THAT THE WEB BROWSERS YOU USUALLY USE ARE UP TO DATE.
IF YOU ENCOUNTER NAVIGATION PROBLEMS, WE ADVISE YOU TO:
DELETE ALL COOKIES AND TEMPORARY FILES STORED ON YOUR COMPUTER
CHECK THAT THE JAVASCRIPT TOOL IS ENABLED.
IF PROBLEMS PERSIST, PLEASE CONTACT US AND PROVIDE THE FOLLOWING INFORMATION:
YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
YOUR INTERNET BROWSER AND ITS VERSION (CHROME, FIREFOX, SAFARI, ETC.)
THE URL YOU ARE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://R-OUGH.COM)