INTERNATIONAL ORDERS (USA)
FREE DHL EXPRESS
2 – 4 WORKING DAYS
DEPENDING ON THE DESTINATION COUNTRY, DELIVERY TIMES VARY. 
* PLEASE ALLOW 1 – 2 WORKING DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

INTERNATIONAL ORDERS (OUTSIDE EU)
DHL EXPRESS
2 – 4 WORKING DAYS
DEPENDING ON THE DESTINATION COUNTRY, DELIVERY TIMES VARY. 
* PLEASE ALLOW 1 – 2 WORKING DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
 
CUSTOMS, DUTIES & TAXES
ORDERS WITH A DESTINATION COUNTRY OUTSIDE THE EU MAY BE SUBJECT TO IMPORT DUTIES AND ADDITIONAL FEES REGULATED BY THE LOCAL CUSTOMS OFFICE. IN CASE OF ANY ADDITIONAL FEES INCURRED, THEY MUST BE PAID FOR THE PACKAGE TO BE RELEASED. ROUGH. IS NOT RESPONSIBLE FOR ANY FEES AND CANNOT PREDICT WHAT DUTIES YOU MIGHT BE SUBJECT TO.
 
RETURNS
IN CASE OF DELIVERY REFUSAL, UNWILLINGNESS TO PAY THE APPLICABLE CUSTOM FEES, OR UNSUCCESSFUL DELIVERY TO THE GIVEN ADDRESS BY THE COURIER, YOU WILL BE CHARGED AN ADDITIONAL RETURN FEE ($30 MINIMUM) DEPENDING ON THE DESTINATION COUNTRY.
 
TRACKING INFORMATION & LIABILITY
ROUGH. PROVIDES TRACKING INFORMATION FOR EVERY ORDER AND CANNOT BE HELD ACCOUNTABLE FOR ANY ISSUES ONCE THE PACKAGE HAS BEEN TRANSFERRED TO THE DELIVERY COURIER.   
 
SUPPORT & DISCLAIMER
IN CASE OF ANY QUESTIONS OR ISSUES REGARDING YOUR ORDER, PLEASE DON’T HESITATE TO CONTACT US AT SUPPORT@R-OUGH.COM.
CHANGES TO AND CANCELLATION OF YOUR ORDER CAN ONLY BE MADE WITHIN A LIMITED TIME FRAME AFTER PLACEMENT. YOU ARE LIABLE TO CONFIRM THAT THE INFORMATION ON YOUR ORDER IS ACCURATE. ROUGH. IS AT YOUR DISPOSAL FOR ANY SUPPORT BUT CANNOT GUARANTEE THAT CHANGES CAN BE MADE.

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