GENERAL STATEMENT

BLACK FRIDAY 2025 SALE + EXCLUSIVE HALO RELEASE

THE BLACK FRIDAY SALE STARTS ON NOVEMBER 28, OFFERING UP TO 70% OFF STOREWIDE – THE LOWEST PRICE OF THE ENTIRE YEAR.

DURING THE SALE, THE NEW HALO SWEATER, HALO HOODIE, AND HALO ZIP-HOODIE (EACH IN BROWN & GREEN) WILL BE EXCLUSIVELY AVAILABLE AT A SPECIAL BLACK FRIDAY PRICE.

LOYALTY MEMBERS GET 3 HOURS EARLY ACCESS, WHATSAPP MEMBERS 1 HOUR EARLY ACCESS, ALLOWING THEM TO SHOP THE NEW HALO PIECES AND THE LATEST COLLECTIONS AT BEST PRICE BEFORE EVERYONE ELSE.

ONCE ITEMS ARE SOLD OUT, THEY WILL NOT BE RESTOCKED AND THESE OFFERS WILL NOT RETURN.

THE HIGHEST ORDER PLACED DURING THE SALE WILL RECEIVE THEIR ORDER FOR FREE. 

WHEN DOES IT STARTS AND ENDS?

LOYALTY MEMBERS PRE-ACCESS WILL BE AVAILABLE FROM NOVEMBER 27, 2025 9PM.

WHATSAPP COMMUNITY MEMBERS PRE-ACCESS WILL BE AVAILABLE FROM NOVEMBER 27, 2025 11PM.

THE BLACK FRIDAY SALE WILL RUN FROM NOVEMBER 28, 2025, TO DECEMBER 1, 2025.

ARE ALL PRODUCTS INCLUDED IN THE BLACK FRIDAY SALE?

ALL ITEMS INCLUDED IN THE BLACK FRIDAY SALE CAN BE FOUND IN THE DEDICATED BLACK FRIDAY SECTION ON R-OUGH.COM.

WHAT DISCOUNTS CAN I EXPECT?

BLACK FRIDAY SALE UP TO 70% OFF THE ENTIRE STORE.

HALO EXCLUSIVE RELEASE

DURING THE BLACK FRIDAY EVENT, WE WILL INTRODUCE A LIMITED HALO EXCLUSIVE RELEASE FEATURING THE FOLLOWING PIECES:

– HALO SWEATSHIRT IN DARK CHOCOLATE AND DARK GREEN
– HALO HOODIE IN DARK CHOCOLATE AND DARK GREEN
– HALO ZIP HOODIE IN DARK CHOCOLATE AND DARK GREEN

EACH STYLE WILL BE AVAILABLE IN STRICTLY LIMITED QUANTITIES AND OFFERED AT A SPECIAL BLACK FRIDAY PROMOTIONAL PRICE. THIS RELEASE MARKS ONE OF THE MOST EXCLUSIVE DROPS OF THE YEAR, DESIGNED WITH REFINED MATERIALS AND A LUXURY-DRIVEN AESTHETIC.

HOW DO I QUALIFY FOR THE HIGHEST ORDER REWARD?

FOR THE DETERMINATION OF THE WINNER, ALL ORDERS PLACED BY THE RESPECTIVE CUSTOMER DURING THE PROMOTION PERIOD, INCLUDING THEIR RESPECTIVE ORDER VALUES, WILL BE ADDED TOGETHER. THE CUSTOMER WITH THE HIGHEST TOTAL ORDER VALUE WILL BE THE WINNER. THE WINNER WILL BE DETERMINED ONLY AFTER THE STATUTORY WITHDRAWAL PERIOD OF ALL CONSIDERED ORDERS HAS EXPIRED. AFTER THIS, THE WINNER WILL RECEIVE A FULL REFUND OF THE TOTAL AMOUNT OF THEIR QUALIFYING ORDER(S).

CAN I RETURN AN ITEM PURCHASED DURING THE BLACK FRIDAY SALE?

YES. ALL ONLINE PURCHASES MADE DURING THE BLACK FRIDAY SALE ARE SUBJECT TO THE STATUTORY 14-DAY RIGHT OF WITHDRAWAL UNDER EU AND GERMAN CONSUMER LAW (§ 312G BGB). CUSTOMERS MAY RETURN THEIR ORDER WITHIN THIS PERIOD WITHOUT PROVIDING A REASON.

PLEASE NOTE:

– PRODUCTS MUST BE RETURNED UNUSED, UNWASHED, UNDAMAGED, AND IN ORIGINAL CONDITION.
– IF STATED IN OUR TERMS & CONDITIONS, THE CUSTOMER COVERS THE COST OF RETURN SHIPPING.

DO YOU SHIP TO MY COUNTRY?

YES, WE SHIP WORLDWIDE. PLEASE CHECK OUR SHIPPING PAGE FOR MORE INFORMATION.

WHEN WILL MY ORDER BE DISPATCHED?

ORDERS ARE USUALLY DISPATCHED ON THE SAME OR NEXT BUSINESS DAY, MONDAY TO FRIDAY (EXCLUDING PUBLIC HOLIDAYS). WE ALWAYS STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE, BUT DELAYS MAY OCCUR DURING PEAK TIMES SUCH AS PROMOTIONS, SEASONAL SALES, OR HOLIDAYS.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT SUPPORT@R-OUGH.COM.

WHEN WILL I RECEIVE MY TRACKING INFORMATION?

YOU WILL RECEIVE YOUR TRACKING INFORMATION BY EMAIL AS SOON AS YOUR ORDER HAS BEEN DISPATCHED. IF YOU HAVE NOT RECEIVED IT AFTER A REASONABLE TIME, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT SUPPORT@R-OUGH.COM

HOW CAN I GET HELP WITH MY ORDER?

FOR ONLINE PURCHASES, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT SUPPORT@R-OUGH.COM

TO HELP US ASSIST YOU AS QUICKLY AS POSSIBLE, PLEASE INCLUDE ALL RELEVANT DETAILS IN YOUR MESSAGE — SUCH AS YOUR ORDER NUMBER, THE ITEM NAME, AND ANY USEFUL PHOTOS. A MEMBER OF OUR TEAM WILL RESPOND AS SOON AS POSSIBLE TO HELP FIND THE BEST SOLUTION.

I STILL NEED HELP

IF YOU NEED FURTHER ASSISTANCE, PLEASE VISIT OUR FAQ PAGE OR CONTACT OUR CUSTOMER SERVICE TEAM AT SUPPORT@R-OUGH.COM